LAGOS – As part its ongoing commitment to delivering a seamless and ex­ceptional retail experience for its customers, Airtel Nigeria, has launched its new Compa­ny-Owned-Company-Operated (COCO) retail store in Sangotedo, Lagos, last weekend.

The new retail store aligns with Airtel’s dedication to providing to­pnotch experience for its custom­ers, offering end-to-end customer support, instant activation of new SIM cards, bill payments, data plan subscriptions, device purchases, and troubleshooting services.

Speaking during the launch, Chief Commercial Officer, Airtel Nigeria, Femi Oshinlaja, reiter­ated Airtel’s commitment to de­livering world-class service to its customers.

“At Airtel, our mission has al­ways been to delight our customers by delivering unmatched satisfac­tion and we understand that con­nectivity is the lifeblood of modern business and everyday life. This is why we are passionate about ensuring that every customer’s journey with us is seamless, con­venient, and rewarding,” he said.
“We are proud to be part of the Sangotedo community and excited to deepen our partnership with the people and businesses in this vi­brant part of Lagos. This shop is a reflection of our belief that access to excellent telecommunications services should be within every­one’s reach,” he added.

The launch event was attended by senior Airtel executives and included a guided tour of the cut­ting-edge facility, showcasing the innovative features and person­alised services that customers can now enjoy.

Leveraging the latest retail technologies and best practices, the store sets a new benchmark for customer service excellence in the telecommunications industry.

In her closing remarks, Human Resources Director, Airtel Nigeria, Adebimpe Ayo-Elias emphasized Airtel’s goal in promoting quality customer service.

https://independent.ng/airtel-unveilsstate-of-the-art-retail-storeto-redefinecustomerexperience/